Legal

Privacy Policy

How Saini Battery Inverter & RO Systems collects, uses, and protects your information. Last Updated: 9 September 2026.

Saini Battery Inverter & RO Systems (“Saini Battery”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you may provide when you interact with our website or contact us for our products and services.

This Privacy Policy explains what information may be collected, how we may use it, when it may be shared, and the choices available to you.

1. About Us

Business Name: Saini Battery Inverter & RO Systems

Business Structure: Sole Proprietorship

Location: Delhi, India

Privacy Contact Email: sainibattery99@gmail.com

2. Information We Collect

Information You Voluntarily Provide

Our website currently does not contain contact forms, registration forms, online ordering, payment facilities, file-upload facilities, or other features that directly collect personal information.

However, if you voluntarily contact us through WhatsApp, telephone, or another communication method, we may receive information such as:

  • Your name
  • Phone number
  • Address or service location
  • Your product or service requirements
  • Details relating to an enquiry, quotation, installation, repair, delivery, or service request
  • Other information that you voluntarily provide during communication

We only seek information that is reasonably relevant to handling your request or providing our products and services.

Technical Information

Depending on the website hosting and server infrastructure used, limited technical information may be automatically processed, such as:

  • IP address
  • Server logs
  • Device or browser information
  • Basic technical information required for website operation, security, or troubleshooting

We do not currently use this information for behavioural advertising or user profiling.

3. WhatsApp and Telephone Communication

Our website may provide buttons that allow you to contact us through WhatsApp or by telephone.

When you choose to contact us through these methods, the information you provide may be used to understand and respond to your enquiry and to provide the requested products or services.

WhatsApp is a third-party communication platform and has its own terms and privacy practices. We do not control how WhatsApp processes information on its platform.

The WhatsApp number associated with our business may also be used for personal communications and should not be considered exclusively a business communication channel.

4. How We Use Your Information

Information provided by you may be used for purposes including:

1. Responding to your enquiry.

2. Providing information about our products and services.

3. Preparing quotations or pricing.

4. Arranging delivery of products.

5. Arranging installation, servicing, repair, or maintenance.

6. Contacting you regarding your request or ongoing service.

7. Providing after-sales support.

8. Maintaining appropriate business, service, warranty, tax, accounting, or legal records.

9. Protecting our business, customers, property, and legal rights.

10. Sending relevant promotional or marketing communication in the future where legally permitted and where appropriate consent or an available lawful basis is required.

We do not intend to use your information for purposes that are unrelated to the reason for which it was provided, except where permitted or required by applicable law.

5. Sharing of Information

We do not sell or rent your personal information.

Where necessary to fulfil your request, we may share relevant information with our technicians, service personnel, delivery personnel, or other persons involved in providing the requested product or service.

For example, if you request installation or repair at a particular address, the relevant address and service details may need to be provided to the technician handling the work.

We may also disclose information where required or permitted by applicable law, including in response to lawful requests, court orders, government authorities, tax or accounting requirements, or where necessary to protect our legal rights.

6. Data Retention

We generally retain customer information for approximately 1 to 2 years, depending on the nature of the information and the purpose for which it was collected.

Certain information may be retained for a longer period where necessary for:

  • Warranty or service purposes
  • After-sales support
  • Accounting or tax records
  • Legal obligations
  • Dispute resolution
  • Protection of legal rights
  • Other requirements under applicable law

At present, certain customer and service records may be maintained in paper records or registers. Our methods of storing information may change in the future as our business and systems develop.

7. Deletion of Personal Information

You may contact us and request deletion of your personal information where applicable.

However, deletion may not be possible immediately where the information is required for an ongoing service or warranty period, legal obligations, tax or accounting requirements, dispute resolution, or other legitimate business or legal purposes.

Once applicable service, warranty, legal, or record-retention requirements have ended, we may delete or securely dispose of information that is no longer required.

8. Correction or Updating of Information

If you believe that the personal information we hold about you is inaccurate or outdated, you may contact us at:

sainibattery99@gmail.com

Where applicable, we will take reasonable steps to correct or update the information.

9. Cookies

Our website currently does not intentionally use cookies for analytics, advertising, or user tracking.

If this changes in the future, this Privacy Policy may be updated to explain the relevant use of cookies or similar technologies.

10. Third-Party Services

Our website currently does not use services such as Google Analytics, Google Maps, reCAPTCHA, embedded YouTube videos, Meta/Facebook tracking pixels, Google Ads tracking pixels, or similar third-party tracking technologies.

We may introduce certain third-party services in the future, such as analytics, maps, communication, advertising, hosting, security, or other website-support services.

Where such services process personal or technical information, their own privacy policies and terms may also apply.

11. Hosting and Server Infrastructure

The website may be hosted or supported by third-party service providers who may process limited technical information such as IP addresses, server logs, or device/browser information as part of providing their services.

Such processing may be necessary for website hosting, security, maintenance, performance, troubleshooting, or other technical purposes.

12. International Data Processing

Depending on the service providers, technologies, or platforms used by us now or in the future, your information may potentially be processed or stored in locations outside India.

Where applicable, such processing will be handled in accordance with applicable law and reasonable measures appropriate to the circumstances.

13. Security of Information

We take reasonable and appropriate measures, as required under applicable law, to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of storing or transmitting information over the internet or through electronic systems can be guaranteed to be completely secure.

14. Children’s Privacy

Our website may be accessible to people of different age groups, including children.

We do not knowingly seek personal information from children except where permitted by applicable law and, where required, with appropriate involvement or consent of a parent or legal guardian.

If you believe that a child has provided personal information to us in a manner that should not have occurred, please contact us so that we can review the matter and take appropriate steps.

15. Future Use of Technology and AI

We currently do not use artificial intelligence (AI) tools to process customer personal information.

As our business and website develop, we may use new technologies or service providers, including AI-enabled tools, where appropriate and legally permitted.

If such technologies involve the processing of personal information, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable privacy and data-protection requirements.

16. External Links

Our website may contain links to external websites, applications, social-media platforms, or other third-party services in the future.

These third-party websites and platforms operate under their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of such third parties before providing them with personal information.

17. Marketing and Promotional Communication

We may, where legally permitted and where appropriate consent or another lawful basis applies, contact customers regarding relevant products, services, offers, or updates.

You may request that we stop sending promotional communications to you by contacting us at:

sainibattery99@gmail.com

Service-related, warranty-related, or other necessary communications may continue where required to fulfil an existing request or obligation.

18. Legal and Regulatory Disclosure

We may collect, retain, use, or disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to a valid legal or governmental request
  • Comply with a court order or other lawful process
  • Maintain tax, accounting, warranty, or business records
  • Establish, exercise, or defend legal rights
  • Prevent fraud, misuse, or unlawful activity
  • Protect the safety, property, or rights of our customers, business, or others

19. Data Security Incidents

If we become aware of a personal-data security incident affecting information under our control, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required under applicable law, we will provide such notification to the relevant persons or authorities in accordance with the applicable requirements.

20. Your Privacy Requests

You may contact us regarding privacy-related matters, including:

  • Requesting access to information where applicable
  • Requesting correction or updating of information
  • Requesting deletion where applicable
  • Asking how your information is being used
  • Raising a privacy concern or grievance
  • Requesting withdrawal or cessation of promotional communication where applicable

Please send your request to:

Email: sainibattery99@gmail.com

We aim to respond to privacy-related requests within 30 days, or within such other period as may be required under applicable law.

We may need to verify your identity or request additional information before processing certain requests.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, services, or applicable legal requirements.

When changes are made, the revised policy will be published on this page along with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

22. Applicable Law and Jurisdiction

This Privacy Policy shall be interpreted in accordance with the laws applicable in India, subject to any mandatory rights or requirements that may apply under applicable law.

Subject to applicable law, disputes relating to this Privacy Policy or the handling of personal information shall be subject to the appropriate courts in Delhi, India.

23. Contact Us

If you have any questions, concerns, privacy requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact us:

Saini Battery Inverter & RO Systems

Delhi, India

Email: sainibattery99@gmail.com

We will make reasonable efforts to address your privacy-related concern and provide an appropriate response in accordance with applicable law.

Last Updated: 9 September 2026